In today’s competitive landscape, top multinationals prefer outsourcing solutions like phone answering service to India. India has emerged as a hub for outsourced services due to the availability of a well-trained workforce for not just non-technical but also technical business processes.
The country has proved to be a major BPO destination for multinationals because it is home to the second largest English-speaking population in the world, after the USA. The country’s education system produces thousands of proficient English-speaking graduates every year thereby fulfilling the demand for call centre executives in the country.
Apart from this, the Indian government has also actively supported the development of the outsourcing industry in the country. By providing tax exemption and granting duty-free imports of capital, the Indian government has immensely contributed to making the country, one amongst the top outsourcing destinations in the world.
The Indian Edge
In case, you are still wondering why multinationals are attracted to this country for outsourcing call centre services then here are some facts to convince you. An average employee in India, who works in a contact centre earns only a fraction of the income that an employee in the same position earns in the United States. In spite of the fact that this income is quite less in comparison to the income of call centre employees in the USA, many young graduates in India head towards BPOs because the per capita income in this country is below 500$ per year. So, call centre jobs in India pay better in comparison to many other professional streams. This is the reason behind the fact that many young graduates in India want to get hired in call centres.
This immensely contributes to giving Indian call centres a competent workforce at a very reasonable cost in comparison to the contact centres based in the USA. There are many other factors that have contributed to making India, a major BPO destination for multinationals. It is anticipated that Indian BPOs will continue to grow in the coming years and will surely be able to tap a big portion of the international outsourcing industry. In case, you are a business owner then you must get in touch with a company in India to outsource call centre solutions like 24X7 phone answering service. An experienced call centre service provider in India can certainly spruce up your customer support processes, which of course is important for the success of your business.
US Presidential Election – The Impact on Offshore Outsourcing
A few years back, the political scenario of the USA flabbergasted people all across the globe, as Donald Trump won the presidential election with 46.1% votes defeating his major opponent Hilary Clinton. This was a rather surprising triumph but it seems like the new president had many surprises up his sleeves. Soon after the election, he said that he will not allow foreign workers to replace Americans and will create more job opportunities for them. He introduced many reforms to make his statement a reality and this has majorly affected the Indian call centre industry.
All Is Not Lost
However, the implications haven’t been as severe as they seemed to be. The outsourcing capital generated via businesses in the US may have declined but the country’s call centre industry continues to thrive with clientele spreading to even Middle Eastern countries. In fact, the ITES (Information Technology Enabled Services) offered by the Indian outsourcing service providers are giving major competitors like the Philippines, a run for their money.
India, being home to prestigious institutes like the Indian Institute of Technology (IIT) is no short of talent when it comes to technology. Every year businesses in not just India but all across the globe have an opportunity to score talented professionals from these institutes, who aren’t just qualified but also passionate and innovative.
The unending pool of talent and the country’s rampant growth as a developing country maintains a sustainable environment for businesses operating in the outsourcing industry. Apart from this, Indian call centres have come far from being the employee to foreign businesses to scouting talent from foreign lands. Yes, you read that right, in not just call centre industry but also other business verticals; enterprises are hiring foreign nationals at various profiles.
The position of India in the outsourcing realm may be a little unstable as of now but it sure hasn’t left the competition. Commercial organizations have pulled their socks up to fight back and reclaim India’s title of the world’s outsourcing capital. Outsourced business solutions like phone answering service, helpdesk support, and IT-enabled services offered by the renowned service providers in India have charmed global business giants. It can’t be like these multinationals will chose to wrap up all their associations from India and head to some poverty-stricken third world country overnight. The reason that compelled them to get on boards was the quality service that these businesses attained by outsourcing to India; considering that, it is anticipated that the coming years will be favourable for India’s outsourcing industry.